Shipping policy

We offer the opportunity to combine your orders into as little packages as possible. This will help save money on shipping costs. This is an automatic process and will be handled manually by our staff. Please keep in mind, we can not combine oyster/jewelry items with apparel items. There may be a case by case basis which will allow this but only at the discretion of management. Any unused shipping/handling costs will be refunded.

On average, all items are shipped within one week of purchase/show air date. Many variations can influence this. Some examples include: mounted jewelry, held orders (for shipping combining), upcoming events you joined, etc.

To check the status of your shipping, log into your account at www.pearlshelpingpets.com and check your order information. You can also find tracking information on confirmation emails. Once your package leaves our facility, we have no control on what happens to it. If you have a concern regarding your package, please contact your local post office (or other shipping vendor if applicable).

Has your package been lost or stolen? We are here to help! But first, please follow the following steps.

If your package is marked delivered: Contact your shipping vendor to request information. For example, USPS can check gps coordinates on where your package was scanned. Doing so can verify that it was in fact delivered to the correct box. Most times it was misdelivered and shows up a day or two after. If you and/or shipping vendor can not find your package, we will replace your items to the best of our absolute once your package is reported to the proper authorities. Police report must be sent to pearlshelpingpets@rcn.com.

If your package is in transit: Contact your shipping vendor for status updates. Sometimes packages get lost. If this occurs, your shipping vendor may instruct you to file a claim of a lost package. Once this is done and allotted time has gone by, we will replace your items to the best of our ability.

If your package is marked “label created”: this means it is either still at our facility or your shipping vendor hasn’t yet scanned it. If you haven’t requested your package to be held and you see that your item is still sitting in this status after 10 days, please contact us.